Art. 9. Return and refund policy

If, for any reason, you are not satisfied with the order, please contact us. For a quicker resolution, please include three photographs demonstrating the damaged area of the item. The optimal images are on a flat surface, with the label and the error clearly visible. We will use this information to assist you with your order.

Circumstances in which refunds will be granted

You may be eligible for a refund if:

• The product you purchased does not work.
• You have not received your product within 60 working days.
• The refund is made only and exclusively by bank transfer, after providing IBAN and account holder communication.

The Seller’s warranty does not cover:

• Damage caused by accidents.
• Improper care.
• Normal wear and tear.
• Color and material distribution.
• Post-sale modifications.

Returns/replacements for products exposed to water will not be accepted.